We always try to craft your emotions on the gifts and deliver it carefully to you which makes the return/ refund of the certain customized goods not possible. The order can’t be canceled once the product is ready. 0% Refund policy applicable in customized order. Any Damaged/Missed Product-Related Complaint should be raised (through email – info@sounevirs99.com) within 24 hrs after delivery only applicable. However, if you are not at all satisfied with the goods or if goods are not delivered to you safely, complete assistance will be provided on the same.

For uncustomized goods, A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.

Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim a refund of the paid amount. No refund shall be made once the 48hr delivery window starts.

Cancellation of order shall be made with mail with Subject: ” Cancellation Request” and sent to care@Souvenirs99.com

Mail must have these details thoroughly:

a. Order ID

b. Cancellation Reason

c. Refund Account Details

Cancellation shall be initiated after formal order cancellation request is received at info@sounevirs99.com, Cancellation request in valentine week (7th to 14th Feb) it will take any action after 16th Feb Only/- We appreciate your patience.

In case of Cancellation, 20% charge will be applicable on regular days or 30% on occasional days like Valentine , Mother’s Day , Rakhi , Diwali etc…

Any discounted or exempted amount can not be claimed for refund.

In all matters concerning Cancellation and refund Souvenirs99 shall have the deciding hand.

We may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

If you have any questions/comments about our Cancellation And Refund Policy, please email us at info@Souvenirs99.com